Swimwear Plus


Stay in the swim with us

Plus Size Swimwear in Australia

Return Policy



SwimwearPlus.com.au complies with the Australian Consumer Law (ACL) and its consumer guarantees.  

In fact, we go above and beyond what is legally required.

For example, under the ACL there is no provision for the return of a product if you have simply made the wrong choice (e.g. style, size or colour).  Many large, national retailers (both off and online) don’t allow return of swimwear or other intimate apparel.

However, we understand there can be occasions when you may wish to return an item and, subject to the conditions of our policy, we’ll do our best to assist.


Procedure

- IMPORTANT: Please do not post an item back to us before following the relevant procedure, listed below.

- Returns received without a Return Authority number on the packaging will be automatically redirected back to the sender.

- Please read our return policy (below) before submitting a completed Return Request form.

- One item per Return Request (should you wish to return multiple items, please submit multiple requests).

- Approved return requests will be issued with Return Authority number, instructions and post-to address.

- There are many reasons we use the Return Request system, one being that if we know in advance what you'd like to exchange for, we can ensure it is reserved for you in our stock management system.


Getting It Right

We’d like to assist you in making the right choice before you buy. 

If you have any pre-sale questions, please use the 'Ask Question' button (located every product page) or via our Contact page.

Product pages contain size charts – and our Sizing page has helpful information for taking your measurements to gauge your size.

You are also invited to send us your measurements for expert advice, via our Virtual Fitting page.


Sale on Approval?  Ummm… No.

SwimwearPlus.com.au operates as a retailer, not a try-on service.

We do not offer “sale on approval” (i.e. purchasing a number of items to decide which, if any, will be kept).

To continue providing excellent quality at affordable prices, we cannot justify the time or cost involved with “selling” intimate apparel “on appro”.  

We will flatly refuse any request for return that we consider falls into this category.


When Your Order Arrives

For health and hygiene reasons, please try on items over your underwear – as you would in a shop.  

Please leave the hygiene liner and tags intact... and avoid forcing or straining the garment.

In instances where it is clear that these guidelines have not been followed, we will decline the return and redirect it back to the sender.


Consumer Guarantee Returns

Manufacturing Faults

If you believe an item has a manufacturing fault, please request to return it for replacent or refund using the Return Request form.  

We’ll inspect the item on return, and if we assess it as having a manufacturing fault, we will promptly arrange your replacement or refund.

Damage as a result of mistreatment, normal wear and tear or failure to follow Swimwear Care instructions is not considered to be a manufacturing fault.


Errors

We check all orders twice before they are sent… but, we’re human too. 

If you believe we’ve sent you the wrong item, please let us know using the Return Request form.  We’ll do everything we can to make it right.


Other Return Requests (outside the scope of ACL)

Return Conditions

If you wish to return an item for a reason outside of consumer guarantees, first contact us via the Return Request form.  

Please do not return an item without following the relevant procedure, listed below.

Sorry, we won't accept returns that have been sent back to us without Return Authority.

Proposed returns must be in pristine condition with the original garment tags and the hygiene liner intact.

The item must be undamaged, unworn, unwashed, and free from odour, including tobacco smoke.

We reserve the right to decline any return that does not meet our conditions.

To keep our prices affordable for everyone, return postage is the responsibility of the buyer.

Lingerie: strictly no change of mind or size returns on lingerie (bras and/or panties).


Request Return for Exchange

1.  Please check that the size and style that you wish to exchange for is in stock.

2. Contact must be made on our Return Request form within 7 days of receiving your order.

3.  Your request for exchange will be considered after we receive your completed Return Request.  

4.  If your request is accepted, we’ll send you a Return Authority, with instructions and Return Authority number by email.

5.  Send your return to the address specified, within 7 days of Return Authority issue.

6.  Your return must be sent in a trackable parcel or satchel.

7.  Please include a self-addressed trackable satchel for us to send your exchange item to you.


Request Return for Refund

1.  Contact must be made on our Return Request form within 7 days of receiving your order.

2.  Your request for refund will be considered after we receive your Return Request.  

3.  If your request is accepted, we’ll send you a Return Authority, with instructions and Return Authority number by email.

4.  Send your return to the address specified, within 7 days of Return Authority issue.

5.  Your return must be sent in a trackable parcel or satchel.

6.  Refunds will not include any postage upgrade cost originally paid by the customer, and each return will be less a flat $10 re-stocking fee.

7.  Refunds will only be issued back to the original payment method.






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Swimwear Plus is located in Australia... for Australian plus size women.  We understand that shopping for a swimsuit can be daunting – change-rooms are often a self-conscious experience. Shop online for plus size swimwear in the privacy and comfort of your home, using our size charts and virtual fitting service.  Due to the stretchy nature of the fabric, getting a great fit is simpler than you’d imagine.  We offer personalised attention - we know women, we know plus size and we know swimwear.

We offer FREE postage with tracking (standard Parcel Post) for all purchases. Need it fast for your holiday?  No problem!  Upgrade to Express Post for the bargain price of $5 (choose this option at checkout).

Swimwear Plus stocks a range of curvy plus sizes (18 20 22 24 26) and extra plus for full figured ladies (28 30 32 34 36) as well as a small range of standard sizes (10 12 14) for the woman who prefers a little more coverage.  Sizing is generous, and we cater for modest or sexy... sporty or glamour.

Our range features flattering styles and colours to accentuate your positives and disguise those other parts.  Colour, cut and style can help to minimise hips, cover thighs, enhance your bust and trim the tummy.  Some quality features include power net mesh for support, low cut legs and cupped bra or underwire.

Australian girls have a special connection with swimwear, and many different names for the Aussie Cossie: bathers, togs, swimmers, bathing costume, one piece, two piece, bathing suit, swimming cozzie.  Call it what you like, the swimsuit is a much loved part of our beach culture!

If you prefer the pool, you’ll find a selection of chlorine resistant swimwear and Speedo racers – perfect for aquarobics or hydrotherapy.  Whether swimming or sunning, a cover up is the perfect addition to your Summer wardrobe.

We have your favourite styles: swimdress, tankini, skirtini, shortini, maillot (traditional tank style), sarong front, legsuits, board shorts, separate pieces, swim dress... and plus size maternity.  Halter neck, bandeau, strapless, wide straps, racer-back, blouson – Swimwear Plus has got you covered.

All swimwear orders include a leaflet on how to best care for your new swimsuit... to make sure you get the longest wear from your quality garments.

Visit Swimwear Plus to find fashion swim suits and designer styles at reasonable prices – make the most of your curves and flatter your body shape with a well fitting swimming costume.